Author: Diane Shepherd

Patient Reference Group
This is an on-line forum in which patients can participate to discuss
their thoughts and ideas about the surgery with both staff and their
fellow patients. Annually topics and issues are raised and the group’s
opinions canvassed. To ensure that the feedback is as representative as
possible, a wide cross section of our patient population is required.
Comments, Suggestions and Complaints
We are happy to accept and consider any comments or suggestions from our patients. Please put your views in writing and they will be passed to the Practice Manager. Likewise, if you have any
concerns about the service you have received, please address your comments to the Practice Manager. Our complaints procedure meets the national criteria and can be viewed on our website.
St James Surgery
Gains Lane, Devizes SN10 1QU
Phone 01380 711879
www.stjamessurgerydevizes.co.uk
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Reviewed 13/9/2021 Covid restrictions in place

Gains Lane, Devizes, SN10 1QU

DR A DOWNEY
MB ChB - 1989 Leeds
DR Z OLIVER MRCGP (2017) MB ChB BSc - 2008 Birmingham
DR J JACKSON MB ChB MRCGP DFFP -1981 Bristol
DR C BOTLEY
LLB MB ChB MRCGP -2005 Bristol
DR J MATHER
MRCGP DRCOG—2009 Nottingham
DR J PEARSON
BMedSci BM BS—2009 Nottingham

Telephone: 01380 711879
Results: (2pm - 4pm)
Email: sjs.ooh@nhs.net
Out of Hours: 111
www.stjamessurgerydevizes.co.uk
Facebook: @StJamesSurgery

The aims and objectives
of
St James Surgery
To deliver to the local population the highest quality,
Integrated care so that it is close to their home and meets
the needs of the individual.
To provide services that help prevent ill health; improve well
being and local health outcomes.
Deliver services that are responsive to the needs of the
local community.
Deliver value for money and ensure the efficient use of
resources.
Provide services that are equitable and accessible.
CAR PARKING
There are 6 spaces available for patients including 1 disabled bay. If the car park is full there is alternative parking nearby at Sainsburys, Maryport Street, Monday Market Street or Sidmouth Street.
Telephone: 01380 711879
Results: (2pm - 4pm)
Email: sjs.ooh@nhs.net
Out of Hours: 111
www.stjamessurgerydevizes.co.uk
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Minor Injury Units
There is a Minor Injuries Unit (MIU) at Chippenham Hospital, open from 7.00am until 10.00pm and another at Trowbridge Hospital open 24 hours a day.
The nearest Accident & Emergency departments are at Great Western
Hospital in Swindon, Royal United Hospital in Bath or Salisbury District Hospital.
Urgent Medical Need
If you have an urgent medical need please call NHS 111 on 111 in the first
instance for advice & support.
Call 999 in an emergency. Chest pains and/or shortness of breath
constitute an emergency.
Walk-In Centres
The nearest NHS walk-in centres are in Bath, Swindon and Salisbury.
Pharmacies
The Pharmacy in Morrison's Supermarket is open Mon– Sat 8am-8pm and Sun– 10am-4pm. Boots is the duty chemist on Sunday, open between 10.00am and 3.00pm.
Rowlands offer a home delivery service.
Carers’ Register
If you are care for a relative, friend or partner due to age, physical or mental illness, substance misuse or disability please register at Reception.
Carer Support Wiltshire provide information, advice & support, please telephone 0800 181 4118 or see www.carersinwiltshire.co.uk
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.
Walk-In Centres
The nearest NHS walk-in centres are in Bath, Swindon and Salisbury.
Pharmacies
The Pharmacy in Morrison's Supermarket is open until 7.00pm, Monday to Thursday & Saturday and until 8.00pm on Friday. Boots is the duty chemist on Sunday, open between 10.00am and 3.00pm.
Rowlands offer a home delivery service.

Clinics and Services
The Practice Nurses monitor chronic illness such as asthma,
diabetes and coronary heart disease on a regular basis. They also
offer contraceptive advice, cervical screening, wound care, travel
advice/vaccinations, medication reviews, ear syringing and
weight loss advice and more.
The Health Care Assistants are responsible for phlebotomy,
dressings ECGs, anticoagulant monitoring and the Smoke Stop
clinics. They also carry out NHS Health Checks.
Family Planning
The surgery provides full planning services including ICUD and
emergency contraception.
Counselling
The practice has a Primary Care Mental Health Practitioner to whom you may be referred by your doctor.
Minor Surgery
Many minor surgery procedures are carried out at the surgery after
consultation with a doctor.
Health Visitors
Health Visitors see antenatal/postnatal mothers, all children under 5 years and elderly people with problems.
Community Nurses
The District Nursing Team work with your doctor and perform
nursing procedures in your home for anyone not able to attend the practice.
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—— Area covered by Surgery

About the Practice
The practice area covers Devizes and outlying villages within a 7 mile
radius from the surgery. Our boundary is within the green lined area above.
Patients living within this area may register with us by completing
the appropriate forms available in reception or via our website.
The Surgery has a disabled toilet, baby changing facilities and a wheelchair
available to those who need it. There is limited parking for patients to use
only - when visiting the surgery.
If you wish someone to accompany you into your appointment, a member
of the surgery staff can be asked to accompany you.
Opening Hours
Monday– Friday 8am-6.30pm
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Appointments
Appointments with doctors are available on a flexible basis between the hours of 8.30am and 6.30pm
If the problem is urgent please ring and ask to speak to the Emergency On Call Doctor, who will then ring you back.
If you would like to see a particular doctor, we will try to accommodate you.
If you can not keep an appointment, please let Reception staff know as soon as possible so that it can be offered to someone else. To cancel an appointment please ring 01380 736586.
When the Surgery is Closed
If you require urgent attention out of hours, please telephone 111 (between 6.30pm - 8am Monday - Thursday and at weekends after 6.30pm Friday.
Home Visits
Please come to the surgery if possible. The ANP or a doctors will visit
anyone who is genuinely unable to get to the surgery, but please ring before 10am.
Non-Urgent Telephone Messages
If you wish to speak with a specific GP or nurse on a non-urgent
matter, please give the Reception staff as much information as
possible, including a contact telephone number, and your message will be forwarded to that clinician.
Test Results
Please telephone the surgery between 2pm and 4pm one week after your test to get your results.
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Certificates to be off work
You do NOT need a medical certificate (Med3) from a doctor unless you have been off work for more than seven days.
If you are off work for more than four days consecutively you need to fill out a self-certificate form SC2. You can obtain this from Reception. It does not
require a doctor’s signature.
If you are under hospital outpatient care, please obtain your certificate from the hospital doctor.
Please note that we are unable to pre-date medical certificates.
If you need an extension to an existing medical certificate please either ring or visit the practice to request this from the doctor.
Change of address/phone
Please let us know if you change your name, address or telephone number so that we can keep our records up to date.
We will be using more email and mobile phone contact so please keep us advised of your current details.
Zero Tolerance
All staff at the surgery have the right to carry out their work without threat of violence. The surgery has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of our staff or other patients.
Website
We have a very active website which is constantly being up-dated. For
further information about the surgery or to order your repeat prescriptions
on-line please go to or sign up to the NHS app:
www.stjamessurgerydevizes.co.uk
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